Shoes.com Reviews

After 14 emails, the customer service for this company is beyond bad. Their personnel either can not read or does not have a grasp of the English language. They kept asking me the same questions, to which I had replied in prior emails. Their only solution to sending me the wrong size, color shoe and an accessory that was used (it was nasty and had obvious signs of being worn and broken) was to offer me a 5% credit. At this point I rather not take their lousy 5% and instead find any site i can post a complain about this company. They can keep their 5%!

Apparently I ordered my shoes like the day before they merged with DSW. I ordered under the shoes.com return policy of them sending you a prepaid label and charging you an $8.50 restock fee for return. I hesitated but it’s hard to find size 12 shoes for women so I took the chance. Less than two weeks later, I go online to attempt a return and it says they are now DSW. I found a screen to start a return, got authorization to do so, but no shipping label sent. I emailed customer service telling them I was supposed to get a prepaid label to return. A few days later I got an autogenerated email that said to follow the directions on email and if I still had questions to reply. These directions even said to print the prepaid shipping label and return, etc. I replied that I still had no label. Four days later when still no response, I replied again that I was awaiting their label. I received a message back that due to their merger with DSW they will not be providing shipping labels anymore and I am to return “the most cost effective way”, with me paying the fees. I was frustrated but went to ship them today so I could get my refund and the cheapest shipper was $43 for my $46 pair of shoes. I am beyond frustrated that a long time business would try to pull one over on long time clients and don’t think they have to abide by their own policies when they choose not to.

I have been pleased in the past with this site, but I am now returning a pair of shoes that do not fit. No shipping label was sent (the return address was included), so evidently I will have to take it a shipping store and pay for that. I see from other reviews I will also get hit with a restock charge. No more business from me.

I'm sad shoes .com is having problems I have bought many shoes from this company and have never had an issue. sad to see you leave. Was trying to by shoes tonight, thank you all, have always had a great experience.

I purchased a pair of boots and they came with the zipper broken. I tried to print a return label and site said to write to customer service that return labels was "not working". After multiple emails requests for a return label, they finally sent one. I ordered another pair of boots. When we got them they didn't fit. I wanted to return them for a different style. After 10 days and multiple requests for a return mailing label... no reply. I can't return the boots w/o a return label. There is no alternative but to keep boots that we can't wear. They do not honor
Published customer return policy and (although I'm sure they don't care) i will drop them as a vendor.

I wouldn't trust them again

The website it awful. You can't access anything on it regarding your account. No purchasing history, nothing. Customer service is really lacking and they don't send tracking numbers or emails letting you know that the item has shipped. You constantly have to chase down your item to make sure you get it. It is very frustrating for sure.

If I could leave zero stars I would - should have looked at trustpilot prior to purchase. Paid $32 for 1 or 2 day shipping - what they didn't say was even on an order placed at 8AM they would not ship until the next day - then when they did ship they went 2 day not next day. Argued with Customer Service via email - of course I did not read the fine print and did not assume if they didn't say available for same day shipping then they MEANT to say they would not ship same day - of course you are supposed to be a mind reader to order from them. Go figure!

I ordered two pair of sandals. It said in stock then when I didn’t receive them I sent an email asking why they said they couldn’t fill it. My order was placed two weeks ago. When I placed the order the sandals were in stocked. I didn’t even get an email saying it was canceled. Luckily they credited my card. They won’t answer their phone calls. They will only accept emails. I will not order from them again.

I accidentally ordered the wrong size, so wanted to return or exchange. Very unhappy to find out that they charge an $8.50 restocking fee. Wish I could exchange them but the shoe I chose evidently is no longer available in the five days since I ordered. Frustrated and disappointed to spend $20 on shoes (incl. shipping) and would only get $3.50 back if I returned them.

I received bad conditions twice, and returned each of them. But after few months, I noticed they were not refunded.
So I tried to call the customer service, but they closed that phone call of custmer service.
So I emailed them, they responsed they can't process refund to my original credit card, just only gift card.
Even though prove return label and when I returned it.
wow!! they looks almmost fraud whopping mall!!!